Help centre
Guides and answers for booking a groom with Soapy Snouts.
Getting Started
Features
- How to see our services and pricesCompare grooming services before you book.
- How to choose a day and timePick from times that are genuinely free.
- How to tell us about your dogWhat we ask about your dog, and why.
- What the booking email isWhen you get an email copy of your request.
- How to send us a messageAsk a question or ask for a change using the contact form.
Account
- How to create an accountSign up with your email and a password.
- How to sign inGet back into your account.
- How to reset your passwordGet a link by email to set a new password.
- How to see your account detailsWhat your account page shows.
- How to sign outLeave your account safely, especially on a shared device.
Troubleshooting
- What to do if there are no free days or timesThe calendar is empty or the day you want has nothing left.
- What to do if your time is no longer availableYou tried to book and got an error about the time.
- What to do if the booking form won't submitThe button does nothing or you see a message under the form.
- What to do if you can't sign inYou see a message about your email or password.
- What to do if an email doesn't arriveBooking copy, confirmation link or password reset is missing.
FAQ
- Do I need an account to book?No, you can book without signing up.
- Is my booking confirmed straight away?It starts as a request.
- Can I change or cancel a booking?Get in touch and we'll sort it out.
- How much does a groom cost?Every service shows its price.
- What if I'm not sure of my dog's size?Pick the closest weight band.
- Can I tell you about a nervous dog or special needs?Yes, use the notes box.
- What time zone are the times in?The zone is shown under the list of times.
Can't find what you need?
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