Troubleshooting
What to do if your time is no longer available
Last updated 24 October 2026
Someone else may have booked the same time while you were filling in the form. The page refreshes to show what is free now.
- Pick a new time from the refreshed list.
- Check your dog's details are still filled in.
- Select "Request this time" again.
Can't find what you need?
Tell us what you're stuck on and we'll get back to you.
Contact us